miércoles, 9 de marzo de 2011

Organizations Behavior, National & Organizational Culture!

In the first class the teacher gave us an introduction to what an organization is A structured social system consisting of groups and individuals working together to meet some agreed-upon objectives.

Organizational behavior is the study of individual behavior and group dynamics in organizations that provides a set of tools that allow people to understand, analyze and describe behavior in organizations and also allows managers to improve, enhance or change work behavior so that individuals, groups and the whole organization can achieve their goals.
It is really important to understand human behavior from an internal perspective (inside the person) as well as from an external perspective (Outside the person).

The organization has two contexts the formal (office) and the informal (unofficial and less visible part). Another important factor is that customers are focusing on high quality, and the organizations should be customer oriented. There are different models of quality like “TQM” an “Six Sigma”.  TQM is The total dedication to continuous improvement and to customers so that the customers’ needs are met and their expectations exceded. And Six sigma is A high-performance system to execute business strategy that is customer-driven, emphasizes quantitative decision making, and places a priority on saving money.

Culture is the collective programming of the mind which distinguishes the members of one human group from another… Culture, in this sense, includes systems of values; and values are among the building blocks of culture.

National culture is an environmental factor; it characterizes the national group and influences the behavior of its individual members (age, gender).
Organizational culture is a set of values and beliefs that is unique to any organization, it guides the decision making of the organization, provides identity for members, guides employee behavior, etc.

There are different types of culture like: The clan (very familiar), Hierarchy (very formalized), Adhocracy (very dynamic), and Market (results oriented).
International management is defined as the generation and transfer of knowledge across initial settings, organizations, and countries. And cross-cultural Management is defined as Development and application of knowledge about cultures in the practice of international management, when the people involved have different cultural identities.

Diversity is something that should not be ignored; it has two dimensions, Primary (age, gender, race) and Secondary ( Income, Marital status). Diversity has some benefits like attracting and retaining the best human talent, and some problems like communication.

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